A perfect order, we guarantee it.

We understand the quality of our customer’s work starts with the quality of ours, that’s why everything we do is rubber-stamped with a quality guarantee. We always work to exceed expectations, this drive is only one reason we are the chosen panel provider for thousands of wood workers and builders up and down the UK. Our customers can put their faith in our service and for good reason, we stand by our products.

If we’ve missed the mark, we will jump to a solution immediately.

In simple terms, we want happy customers. For this to happen, they need to feel supported in the event of an issue. Despite a huge degree of tech and the latest equipment, sometimes a metaphorical spanner can fall into the works. Whether it’s a human error or technical issue, if the quality of our products is not to our typical standards, we always jump to a solution without delay. It’s our no-quibble guarantee.

What are ‘typical’ tolerances?

This is where our industry is split. We see many similar companies to us, boasting about the accuracy of their CNC machine, often quoting 0.1mm but hang on! aren’t we cutting chipboard and MDF? How do you measure 0.1mm in the real world? Doesn’t wood grow and shrink with differing atmospheric conditions? On a damp day I bet that 70.2mm panel won’t remain 70.2mm if you measured it two days later!

This is why we always quote ‘real world’ tolerances. Tolerances which fit with the industry and activity we are working within.

We typically accept tolerances within +/- 0.5mm on any panel and this is widely accepted within our industry.

What if my panel is out of tolerance?

If you receive parts which are out of our typical tolerance then just let us know and we will arrange a replacement right away. We usually turn replacements around in a day or two, but this can depend on stock availability along with other factors including where you are in the country.

In any event our main thought is to reduce the delay in resolving the issue, to minimise down-time. We know the clock is always ticking and our customers have deadlines to meet.

We ask our customers to check and sign for their order at time of delivery, but we actually give 24 hours to report issues via email, this can be particularly handy on larger deliveries when something can be overlooked. It gives our customers a little more time to check everything thoroughly.

Does the quality guarantee only cover tolerance?

No! Absolutely not. We will look to replace any defective part whether it is a tolerance issue, scratch, chip or manufacturing defect. Whatever the issue, we’ll get it sorted. Being a just-in-time manufacturer, we can sometimes see supply issues with scratches and board defects from the manufacturers. We have robust quality control measures throughout our processes but if we miss something, we still guarantee it.

No Quibble

No one wants to have to deal with an issue, so we make it as simple as possible to resolve. Remember when I said we want happy customers? well, we know spending time chasing an issue is not time well spent for our customers so we operate in a no-quibble way. Tell us what’s incorrect and we will sort it. We sometimes ask for a photo, and we do ask for the incorrect parts back for analysis, but whatever’s needed, it is approved without jumping through hoops.

Our Guarantee

• ·         If our products are not free from defects and make to tolerance, we will replace immediately.
• ·         No quibble means we put a replacement part over anything else. Top priority!
• ·         Close tolerances of +/- 0.5mm on cut and edge parts guaranteed.
• ·         Simply call or email your request and we will jump to it.

Submit your cutting list for a quote here today

Links to previous related blogs

1.       Embrace Outsourcing and fly

2.       Bespoke Shaker doors