Quality you can rely on

At Cutlist, we are continually striving to provide the consistent level of service our customers need, meaning we constantly meet and exceed their expectations.

Our rigorous standards of production, attention to detail and commitment to customer satisfaction ensure we uphold the highest levels of quality that our customers really can rely on- and products that we can stand by. 

Despite a huge degree of automation in tech and the latest equipment, sometimes we can experience a ‘bump in the road’ when it comes to production. We want our customers to feel supported in the event of any issues, which is why we have our Quality Guarantee.

Typical tolerances

We always quote ‘real world’ tolerances- tolerances which fit with the industry and activity we are working within. We typically accept tolerances within +/- 0.5mm on any panel and this is widely accepted within our industry.

If you receive parts which are out of our typical tolerance, then just let us know and we will arrange a replacement right away. We usually turn replacements around in a day or two, but this can depend on stock availability along with other factors including where you are in the country.

What if there is an issue with one of my panels?

Our commitment to great customer service means that if there is a defect or issue with any part of your order, we want to sort it for you as quickly as possible. Whether it’s a human error or technical issue, if the quality of our products is not to our typical standards, we always jump to a solution without delay. We sometimes ask for a photo, and we do ask for the incorrect parts back for analysis, but whatever’s needed, it is approved without jumping through hoops.

Conclusion
If our products are not free from defects and make to tolerance, we will replace immediately.

No quibble means we put a replacement part over anything else. Top priority!

Close tolerances of +/- 0.5mm on cut and edge parts guaranteed.

Simply call or email your request and we will jump to it.

Links to previous related blogs
A perfect order, we guarantee it.
Edge banding quality we're proud of

Written by Liz Cooke, Client Liaison Manager at CutList | October 2024